Remember my disastrous attempt to use my Caesars Rewards Celebration Dinner benefit? Well, while I thought things were fixed at the last update, they weren’t. So here’s my final update on my Caesars Rewards fiasco.
During my last update, I went over how a Caesars Rewards manager called me to rectify the situation. At the time I was really impressed and grateful for the call. The same holds true today, though things didn’t end as smoothly as I’d hoped. You see, the promised refund never appeared on my credit card statement. So, I reached out to Caesars Rewards Twitter team again.
Where’s My Refund?
Honestly, I was ready to dismiss the whole thing and pay for the dinner if the refund didn’t appear. But, a second transaction from Old Homestead posted to my account. That transaction, I theorized, and Caesars Rewards confirmed, was for the tip I wanted to leave. But the fact that that transaction posted along with the original was a problem. If one of them didn’t disappear, I’d end up paying $155 for a $105 tab.
So, I inquired with Caesars Rewards again about the status of my case. They said the refund was issued the day I was called, to which I gave them the above explanation. Then, on Monday, they sent me screenshots from their system showing the return and told me to contact the billing department, which I did.
Resolution
When I called billing and explained to them what happened, the agent knew right away what to do. She asked for the screenshot that was sent to me, and she instantly figured out what happened. From there, she put me on hold and contacted the restaurant. After about 10 minutes or so, she came back and explained that the restaurant issued the refund in their system. However, she said the restaurant didn’t process the return back to my card. As a result, the agent said that she’d be issuing me a refund directly and that it’ll show up on my card within the next 7-10 business days.
Final Update on My Caesars Rewards Fiasco, Final Thoughts
So here we are, three weeks after this whole situation began, and I think I finally have a resolution. Thank goodness that billing department agent knew what was going on; I really didn’t want to have to explain everything again. And, so, as long as the refund processes through as promised, I’m finally putting this ordeal to bed.
I still think, though, that something is seriously wrong with Caesars Rewards. If things like this happen often enough for me to get the reaction that I got from billing, then, well, it happens too much. Caesars, please get your act together! Seriously.