I’m asking for a friend of course... Longtime readers of Jeffsetter know that I am a Platinum Medallion with Delta and based out of Minneapolis. You also probably know that with every change Delta brings to the table a piece of me dies. This change has me wanting to move away from my home state just to get out of the chokehold I find Delta has me in. The most recent … [Read more...] about Is it Rational to Move Across Country to Avoid Delta?
devaluation
Hyatt Demonstrates the Proper Way to Announce a Devaluation
Yesterday evening I blogged about Hyatt’s Devaluation of 2013 and shared my thoughts on the change. Long story short is that no devaluations are good, but this one wasn’t as bad as others. Late last night I received a relatively proactive email from Hyatt announcing the devaluation, and I consider it to be a clinic on how to properly relay bad news to your customers. Here is … [Read more...] about Hyatt Demonstrates the Proper Way to Announce a Devaluation
Hyatt Gold Passport Devaluation 2013: The Losers and a Winner?
Last night Hyatt announced that they would be devaluing their award chart by increasing the number of points needed for certain awards and adding a new level of redemption (Level 7) which increases the number of points needed for an award night at 6 Park Hyatt Hotels by 8,000 points (36% increase). In addition, Hyatt is changing their valuable suite upgrades to be 6,000 points … [Read more...] about Hyatt Gold Passport Devaluation 2013: The Losers and a Winner?
A More Realistic Message from Hilton Honors
Several days after I declared my departure from the Hilton Honors program, I received an email from Hilton. They obviously must have read my break up post and wanted to make it up to me by setting the record straight about their proposed changes, right? Obviously, the important message they wanted to send was that the 2013 Hilton Honors Devaluation was just an April fools … [Read more...] about A More Realistic Message from Hilton Honors